Official Documents

Privacy Policy soda88 — Your Privacy, Our Priority

Soda88 takes player privacy very seriously. This policy clearly explains how we collect, use, and protect your personal data — no confusing technical jargon, just straightforward explanations.

Updated: January 2026 Estimated reading time: ~8 minutes
Summary of Our Commitment
Data stored with 256-bit SSL encryption
No sale of data to third parties
Data access & deletion rights available
Cookies can be managed by users themselves
Malaysia PDPA compliance is our priority
256-bit
SSL Encryption
0
Data sold to advertisers
PDPA
Malaysia legal compliance
24/7
Privacy support available
SECTION 01

Introduction — Why Your Privacy Matters to Us

This Privacy Policy explains how soda88 ("we", "Platform") collects, stores, uses and protects the personal information you provide when registering and using our services. This document applies to all users of the soda88 platform on the soda88.vu website and our mobile app.

We understand that entrusting a personal information to an online platform is not something to take lightly. That is why we did not write this privacy policy in deliberately confusing legal language — we want you to understand exactly what we do with your data, and more importantly, what not we do.

By using the soda88 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to delete your account.

Soda88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards. Your privacy is not merely a legal obligation to us — it is a core value we uphold in every decision we make.

SECTION 02

Personal Data We Collect

Soda88 only collects data necessary to provide a safe, fair, and legally compliant service. The following are the categories of data we collect:

Data Category Example Information Reason for Collection
Identity Information Full name, date of birth, IC/passport number Age verification & KYC
Contact Information Email address, phone number Account & security communications
Financial Information Bank account number, e-wallets used Deposit & withdrawal processing
Technical Data IP address, device type, web browser Account security & fraud detection
Activity Data Game history, transactions, session timestamps Responsible gaming & services
KYC Documents MyKad copy, proof of address Identity verification & legal compliance
We only collect information that is relevant. Sensitive data such as KYC documents is collected only when required for legal compliance and withdrawal verification purposes.
SECTION 03

How We Use Your Personal Data

The data we collect is used for clear and limited purposes. soda88 will not use your data for any purpose not stated in this policy. Below are the purposes for which we use your data:

  • Account management: Creating, verifying, and maintaining your account securely.
  • Transaction processing: Processing deposits and withdrawals accurately and securely.
  • Identity verification (KYC): Complying with anti-money laundering (AML) requirements and age verification obligations.
  • Security & fraud prevention: Detecting and preventing unauthorized access, fraud, and illegal activity.
  • Customer support: Providing relevant and effective support when you contact us.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and taking appropriate action.
  • Service improvement: Analyzing aggregated data (without individual identification) to improve the platform and user experience.
  • Service communications: Sending important account notifications, promotions you have subscribed to, and policy updates.
We do not use your data for third-party advertising or sell user profiles to any other company. Your data belongs to you.
SECTION 04

Data Sharing with Third Parties

Soda88 does not sell, rent, or share your personal data with third parties for marketing or advertising purposes. However, in operating the platform, we work with a number of trusted service providers:

  • Payment processing providers: To process your deposits and withdrawals securely. They only receive the data necessary for those transactions.
  • Game providers: Gaming platforms such as Pragmatic Play, Evolution, and others receive the session data required to operate their games.
  • Identity verification services: Third-party KYC providers help us verify user identities for legal compliance purposes.
  • Technical infrastructure: Cloud and cybersecurity service providers that help us keep the platform secure and stable.

All these service partners are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in their contracts with soda88.

Soda88 may also disclose your data to the relevant authorities when required by Malaysian law or a valid court order.

All data sharing with third parties is limited to the bare minimum required — a principle of "data minimization" that we strictly uphold.
SECTION 05

Data Security & Encryption

Protecting your data is a technical responsibility we take very seriously. soda88 implements multiple layers of security to keep your data safe:

  • 256-bit SSL encryption: All data transmitted between your device and soda88's servers is protected by bank-grade SSL encryption — the same technology used by Malaysia's leading financial institutions.
  • Encryption of data at rest: Sensitive data such as financial information and KYC documents are stored in encrypted format on our servers.
  • Two-factor authentication (2FA): We encourage all users to enable two-factor authentication via app or SMS for an added layer of security.
  • 24/7 security monitoring: Our systems are monitored around the clock to detect any suspicious activity or unauthorized access attempts.
  • Regular security audits: Our security infrastructure is regularly assessed by independent security auditors.
  • Internal access control: Only soda88 staff with a legitimate job requirement are permitted to access users' personal data.
While we take comprehensive security measures, no online system is 100% guaranteed. If you suspect any data breach or unauthorized access, please contact our team immediately.
SECTION 06

Cookie & Tracking Technology

The soda88 website and app use cookies and similar tracking technologies to enhance the user experience and keep the platform secure. Here are the types of cookies we use:

  • Essential cookies: Required for the platform to function properly — including login session management and security settings. These cookies cannot be disabled.
  • Functional cookies: Saving your preferences such as language, display theme, and account settings so you do not need to reset them every time you log in.
  • Analytics cookies: Helping us understand how users interact with our platform in aggregate — this data does not identify individuals.
  • Security cookies: Used to detect and prevent fraud, cyberattacks and unauthorised access.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect your account's functionality and security. soda88 does not use third-party cookies for advertising purposes.

SECTION 07

Your Rights Over Personal Data

As a soda88 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA). These rights can be exercised by contacting our support team:

Right of Access

Request a copy of all personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your data under certain circumstances permitted by law.

Right to Object

Object to the processing of your data for specific purposes such as direct marketing.

Right to Data Portability

Request your data in a machine-readable format for transfer to another platform.

Right to Restriction

Request restriction of processing under certain circumstances while a dispute is being resolved.

All data rights requests will be processed within 30 business days. In complex cases, this period may be extended with prior notice to you. Some deletion requests may not be fully fulfilled if the data is required for legal compliance.
SECTION 08

Data Retention Period

Soda88 does not retain your personal data indefinitely. We have a clear data retention policy based on legal and operational requirements:

  • Active account data: Retained for as long as your account is active and for 7 years after account closure to comply with Malaysia's legal financial record-keeping requirements.
  • KYC documents: Retained for a minimum of 5 years after the verification or account closure date — in accordance with Malaysia's Anti-Money Laundering Act requirements.
  • Transaction logs: Retained for 7 years for audit, compliance and dispute resolution purposes.
  • Technical access logs: Retained for 90 days for security and incident investigation purposes.
  • Support communication data: Retained for 2 years after the last interaction.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

SECTION 09

Child Protection

Soda88 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If you believe we may have collected data from someone under the age of 18, please contact us immediately. We will take prompt action to delete that data and close the account in question.

All registrants are required to confirm they are at least 18 years of age. Age verification through KYC is implemented to ensure compliance with this requirement.
SECTION 10

Policy Updates & How to Contact Us

Soda88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes will be published on this page with a clear effective date.

For material changes that significantly affect your privacy rights, we will provide notice via your registered email or an in-platform notification at least 14 days before the changes take effect. You are encouraged to review this page periodically.

If you have any questions, concerns or wish to exercise your data rights, you can contact the soda88 Privacy team via:

  • Live chat on the soda88 platform (available 24/7)
  • Email: [email protected] (response within 2 business days)
  • Via page FAQ us for general enquiries
This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy soda88 for a full overview of your rights and responsibilities as a user of our platform.

How soda88 Protects Your Data

Not just promises on paper — these are concrete steps we implement every day.

End-to-End Encryption

Every bit of data moving between your device and soda88's servers is protected by 256-bit SSL encryption — the same technology used by Malaysia's major banks to secure online transactions.

Internal Access Control

Only soda88 staff with a legitimate job requirement are permitted to access user data. All access is logged and regularly audited to ensure there is no misuse.

Malaysia PDPA Compliance

Soda88 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We have appointed a Data Protection Officer responsible for ensuring ongoing compliance.

No Third-Party Advertising

Soda88 does not use your data to serve off-platform advertisements or sell user profiles to marketing companies. Your data is never a product for sale.

24/7 Threat Monitoring

Soda88's security systems monitor for suspicious activity at all times — including unauthorized login attempts, unusual transactions, and abnormal usage patterns.

Secure Data Deletion

When data is no longer needed after its retention period, it is deleted using methods that ensure it cannot be recovered — not simply "thrown" into a digital recycle bin.

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Privacy Guaranteed

Play with Confidence — Your Data is Safe at soda88

With your privacy fully protected and your data responsibly managed, you can focus on what matters — enjoying your experience at soda88.

Bahasa Melayu